Frequently Asked Questions
Everything you need to know about your Duck Head experience.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout if you need your items sooner.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our online portal to generate a prepaid return label.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Shop Pay.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How should I care for my Duck Head apparel?
To maintain the quality of our premium fabrics, we recommend machine washing in cold water with like colors and tumble drying on low heat. Always refer to the specific care label inside the garment.